Shipping Policy 

SHIPPING

We can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. 

CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for information.

Return and Refund Policy

First of all, THANK YOU for purchasing one of our MatchX products!

MatchX offers a two year manufacturers warranty on all hardware from date of purchase. This manufacturers warranty covers all hardware you purchase from this site with a guarantee it will work as intended at the time of purchase. This manufacturers warranty covers “normal usage” and is valid only for appropriate and proper use of the MatchX hardware. Any deliberate tampering, misuse or opening of the hardware will deem this warranty null and void.

MatchX is committed to 100% customer satisfaction! If you are unsatisfied for any reason,
you may return your purchase within 14 calendar days of date of purchase – WITHIN ORIGINAL PACKAGING. No questions asked*, No restocking fees!

We are here to help!

*All returned items must not be opened or unpacked, your return must be in original condition and the package may not in any way be opened or tampered with.
The original box and packaging must include all accessories (including power cables, antenna, mounting devices etc.) Once you open the box you forgo your right to a refund unless there is a Hardware 
issue in which MatchX is responsible. Your item needs to have a receipt or proof of purchase. 

Please note: we cannot be held responsible for items you purchased from our distributors. Please contact them for any questions regarding Return and Refund policy.

Damage caused by improper voltage

Please note that we will not accept returns on products damaged due to inappropriate power supply. The MatchX gateway is delivered with a matching POE (Input 100-240V; Output 24V). 
 

Return process

To submit your Return request, kindly fill out the following details and email us at orders@matchx.io:

Date:
- Name:
- Order Number:
- Number of Units:
- Received Date:
- Logistics Provider: 
- Tracking Number:
- Data-Dash APP e-mail ID:
- Reason for Return:

 

INFORMATION CONCERNING THE EXERCISE OF WITHDRAWAL

Consumers (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity) may withdraw from contracts concluded via the Webshop at https://matchx.io/collections/frontpage in accordance with the following 

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. 

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory. 

 

MatchX GmbH
Brückenstraße 4, 

10179 Berlin

Germany

Tel: +49 (0)3054908830
E-Mail: awesome@matchx.io

 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. 

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier. 

You shall send back the goods or hand them over to us MatchX GmbH
Brückenstraße 4, 10179 Berlin, Germany, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract to us. The deadline will be met if you send back the goods before the period of 14 days has expired. 

You will have to bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristic and functioning of the goods. 

ADDITIONAL INSTRUCTIONS

Please note that if you withdraw your purchase of the product “M2 Pro - LPWAN Crypto Miner” we may demand compensation if the plastic wrap packaging has been opened. In that case, since the QR code on the product can only be used by one person and we cannot ensure that the QR code has not already been activated or copied and stored in the moment of withdrawal, we will have to create a new QR code before we are able resell the returned product. This will incur costs of €145 EUR per opened miner.

Please use the original packing material in the event of sending back the goods, if the original packing material is still at hand.

 

Model withdrawal form according to

 

Annex 1 B to Directive 2011/83/EU

 

(Complete and return this form only if you wish to withdraw from the contract

 

To [here the trader’s name, postal address, and, where applicable, his fax number and e-mail address have to be inserted by the trader]:

 

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*); Please describe goods/services precisely so it is possible to identify to which goods or services withdrawal refers.

 

ordered on (*)______/received on (*)_____;

name of consumer(s);

address of consumer(s);

signature of consumer(s);

(only if this form is notified on paper);

 

date

(*) complete as appropriate

 

 

Returning defective products

For defective or damaged products, please contact us at awesome@matchx.io

Questions?

If you have any questions concerning our return policy, please contact us at:

info@matchx.io

awesome@matchx.io